Room for focused work
Plan work around clear outcomes and enough uninterrupted time to investigate, build and improve.
Customer Experience Specialist
Help people work through a research or writing problem and bring what you learn back into the product.
Make the work more useful.
- Team
- Customer experience
- Application
- Open application
- Location
- Share your location and time zone
- Arrangement
- Discussed for the specific opportunity
We welcome introductions for this area of work. Tell us what you would bring to Citation and the kind of opportunity you are looking for. We consider each introduction against current product needs.
What you would work on.
- Understand support questions and offer a clear, reproducible next step.
- Investigate source, import, export and account issues with the product team.
- Turn repeated questions into better guides and product feedback.
- Handle private information carefully and route security or data requests correctly.
What you would bring.
- Clear, considerate written communication.
- Experience helping people with a software product or a research workflow.
- A structured approach to reproducing and documenting a problem.
- Good judgment about when to escalate a question rather than guess.
A useful example
Share a difficult support situation, the questions you asked and how you helped the person reach a useful outcome.
Show your contribution and explain the result. You can remove names and confidential details; a public portfolio is not the only way to demonstrate your work.
How we work together.
Written collaboration
Make decisions understandable in writing so teammates can contribute without attending every conversation.
Ownership with context
Follow a problem across disciplines and understand the user need behind the implementation.
Learning through the work
Share experiments, examine difficult cases and learn from people working on a different part of the product.
Tools that fit the task
Discuss the tools, equipment and access you need as part of defining the role and working arrangement.
A sustainable arrangement
Agree on location, availability, time off and compensation before starting, with expectations clear on both sides.
From introduction to conversation.
Introduce yourself
Tell us which area interests you, how you prefer to work and where we can see a relevant example. Include your location, time zone and availability.
Discuss the fit
We review the introduction against the work we need to do. When there is a relevant opportunity, we arrange a conversation about your experience and the problem.
Explore the work
Walk through a project and explain your decisions. If a practical exercise would help, agree on its scope and expectations before it starts.
Agree on the details
Clarify responsibilities, working arrangement, compensation and start date together. An introduction does not require you to share confidential work or customer data.
Include the role name, a short introduction and a relevant example. Let us know if you need an adjustment to participate in the conversation. Applicant information is handled through our privacy policy; you can use Data requests to ask about it.