Troubleshooting
Resolve common problems with access, uploads, citations, reviews, and exports.
Access and invitations
Check that you are signed in with the account invited to the document or workspace. If access has changed, ask the owner to review the invitation and sharing settings. Public viewing links do not grant editing access.
Imports and uploads
Check the selected file type, size, and destination. Read the upload status before retrying. If the browser no longer has access to the original file, select it again. For a PDF without readable text, add source details manually.
Citations and exports
Open Citations in Check to review missing details or broken source links. Save corrections before retrying an export. If the document changed during export, wait for it to save and request the export again.
Reviews and checks
Writing review needs at least 20 words. A web check accepts 20 to 5,000 words. If a provider is unavailable or an allowance is reached, follow the displayed message. An unavailable check is not a successful result.
Get help
When reporting a problem, describe the action you took, what you expected, and the message you received. Include the affected file type or browser when relevant. Never include passwords or access tokens.